Privacy Policy

1. Who We Are

WebAgencyUS LLC is a digital marketing and web development agency incorporated in the State of Montana, USA. We provide website design and development, search engine optimization, paid advertising management, social media marketing, content creation, and AI automation services to businesses across the United States.

2. Information We Collect

We collect personal information in the following ways:

2.1 Information You Provide Directly

When you fill out a contact form, submit an order request, request a free consultation, send us an email, or message us via WhatsApp, you may provide:

• Full name
• Email address
• Phone number and/or WhatsApp number
• Business name and website or social media profile URL
• Project description, goals, and requirements
• Billing and payment information (processed securely by third-party payment processors)
• Any other information you voluntarily include in messages or forms

2.2 Information Collected Automatically

When you visit our website, we and our third-party service providers may automatically collect:

• IP address and general geographic location (country, state, city)
• Browser type, version, and operating system
• Device type (desktop, mobile, tablet)
• Pages visited, time spent on pages, and navigation paths
• Referring website or search engine
• Date and time of visits
• Clicks, scroll depth, and interaction events

2.3 Information from Communications

We may retain records of emails, WhatsApp conversations, and other communications you send us in connection with a project or inquiry. This includes attachments, briefs, feedback, and any content you share to facilitate delivery of services.

3. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To fulfill orders, deliver completed work, communicate project updates, and manage client relationships.
• Responding to Inquiries: To answer questions submitted via our contact form, WhatsApp, or email.
• Billing and Payments: To process invoices, collect deposits, and manage payment records.
• Website Improvement: To analyze how visitors use our website so we can improve content, layout, and user experience.
• Marketing Communications: With your consent (or where permitted by applicable law), to send you service updates, special offers, and relevant content. You may opt out at any time.
• Legal and Compliance: To enforce our Terms of Service, resolve disputes, comply with applicable law, and respond to lawful requests from government authorities.
• Security: To detect, investigate, and prevent fraudulent transactions, abuse, and other harmful activity.

4. Third-Party Services We Use

We use the following third-party tools and platforms to operate our website and deliver our services. Each provider has its own privacy policy and data practices, which we encourage you to review.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. A cookie is a small text file placed on your device when you visit a website.

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality. Most browsers allow you to refuse cookies or delete them after the fact — consult your browser’s help documentation for instructions.

6. How We Share Your Information

We do not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your information only in the following limited circumstances:

• Service Delivery: We may share information with freelancers, contractors, or subcontractors engaged to assist with your project. These parties are bound by confidentiality obligations and are not permitted to use your data for any other purpose.
• Third-Party Tools: As described in Section 4, data is transmitted to platforms like Web3Forms, Google Analytics, and Tawk.to solely to operate our website and services.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of WebAgencyUS, our clients, or the public.
• Business Transfers: If WebAgencyUS LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change via a prominent notice on our website.
• With Your Consent: We may share your information for any other purpose with your explicit prior consent.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law:

• Client Records: Project files, communications, and billing records are retained for a minimum of 5 years after project completion for accounting, legal, and dispute resolution purposes.
• Contact Form Submissions: Retained for up to 2 years unless you become a client (in which case, client record retention applies) or you request deletion sooner.
• Analytics Data: Google Analytics data is retained per Google’s default data retention settings (up to 26 months for user-level data unless adjusted in our GA4 settings).
• Chat Logs: Tawk.to chat transcripts are retained per Tawk.to’s retention policies.

When data is no longer needed, we will delete or anonymize it in a reasonably secure manner.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, destruction, or alteration, including:

• HTTPS/TLS encryption for all data transmitted through our website
• Restricted access to personal data — only team members who need it to fulfill your order
• Use of reputable, security-certified third-party service providers
• Secure email communications for delivering sensitive project files

Important: No method of data transmission or storage over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay as required by applicable law.

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request that we correct inaccurate or incomplete personal information.
• Right to Deletion: Request that we delete your personal information, subject to any legal obligations that require us to retain certain records (e.g., billing records for tax purposes).
• Right to Opt-Out of Marketing: Unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in any marketing email, or by contacting us directly.
• Right to Data Portability: Where technically feasible, request a machine-readable copy of your personal data.
• Right to Object: Object to our processing of your personal information for certain purposes, including direct marketing.

To exercise any of these rights, contact us at help@webagencyus.com. We will respond within 30 days. We may need to verify your identity before fulfilling a request.

10. California Residents — CCPA Notice

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with additional rights regarding your personal information:

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you in the past 12 months, including the sources of collection, the business purpose, and any third parties with whom it was shared.
• Right to Delete: Subject to certain exceptions, you may request deletion of personal information we have collected from you.
• Right to Opt-Out of Sale: We do not sell personal information. We do not sell your data to third parties for monetary compensation or other valuable consideration.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
• Right to Correct: You may request correction of inaccurate personal information.
• Right to Limit Use of Sensitive Information: We do not collect sensitive personal information (such as Social Security numbers, financial account credentials, or precise geolocation) in the normal course of business.

To submit a CCPA request, email us at help@webagencyus.com with the subject line “CCPA Privacy Request”. We will respond within 45 days of receiving a verifiable consumer request.

11. Do Not Track Signals

Some browsers have a “Do Not Track” (DNT) feature that signals to websites that you do not want your online activity tracked. At this time, our website does not respond to DNT signals because there is no industry-standard interpretation for how websites should respond to such signals. We will continue to monitor developments in DNT standards and update this policy accordingly.

12. Children's Privacy

Our website and services are intended solely for individuals who are 18 years of age or older. We do not knowingly collect, solicit, or maintain personal information from children under 13 (or under 16 where required by applicable law). If we discover that we have inadvertently collected personal information from a child under the applicable age, we will delete it promptly. If you believe we may have collected information from a child under 13, please contact us immediately at help@webagencyus.com.

13. Links to Third-Party Websites

Our website may contain links to external websites operated by third parties (e.g., social media platforms, partner sites, or resources we reference). This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of any third-party website and encourage you to review their privacy policies before providing any personal information.

14. International Users

WebAgencyUS LLC is based in Montana, USA. Our website is primarily intended for users in the United States. If you access our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country. By using our website or engaging our services, you consent to such transfer and processing.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services after the effective date of any update constitutes your acceptance of the revised policy. If changes are material, we may also notify active clients via email.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to all privacy-related inquiries within 30 days of receipt.